Returns & Refunds Policy

We aim to provide a transparent and hassle-free shopping experience. Please review our cancellation, return, exchange, and refund policies before placing your order.

1. Cancellation Policy

1. Orders can be cancelled before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through the website.
3. To request a cancellation, please contact our customer support team before the order is shipped.

2. Return and Exchange Policy

1. Returns and exchanges are available only for eligible products. The applicable return eligibility and conditions will be clearly mentioned on the respective product page.
2. For eligible products, return or exchange requests must be raised within 3 days from the date of delivery.
3. Products must be unused, unwashed, and in their original condition.
4. Original packaging, tags, labels, and accessories must be intact at the time of return.
5. Customized products and products specifically marked as non-returnable are not eligible for return or exchange.
6. Return or exchange requests raised after the applicable return period may not be accepted.
7. If return pickup is unavailable at the customer's location, the customer may be required to self-ship the product to the return address provided by our customer support team.
8. Any applicable return or exchange charges will be communicated clearly to the customer before the request is processed.

3. Refund Policy

1. Once the returned product is received and inspected, the refund will be processed if the product meets the applicable return conditions.
2. Eligible refunds will be initiated to the original payment method used for the order, where applicable.
3. After the refund is initiated, the amount may take 5–7 business days to reflect in the customer's account, depending on the payment provider.
4. If the returned product does not meet the applicable return conditions, the refund request may be declined, and the customer will be informed.
5. Any applicable deductions or return charges will be communicated to the customer before the refund is processed.

4. Important Return Conditions

• Products must be unused, unwashed, and in their original condition.
• Original packaging, tags, labels, and accessories must be intact.
• Customized products and products marked as non-returnable are not eligible for return or exchange.
• Return requests must be raised within 3 days from the date of delivery for eligible products.
• Products that do not meet the applicable return conditions may not be accepted.

5. Customer Support

For any cancellation, return, exchange, or refund-related queries, customers can contact our customer support team using the contact details provided on our website.

6. Returns & Refunds Policy Accessibility

To ensure customers can easily access this policy, the website should provide:

• Global Footer: A clearly labeled "Returns & Refunds" link in the website's global footer, accessible from all pages.
• Product Pages: A visible link to the Returns & Refunds Policy near the product purchase controls, such as the "Add to Cart" or "Buy Now" button.
• Checkout Page: A clearly labeled link to the Returns & Refunds Policy near the checkout or order confirmation controls.

The policy should be accessible through these navigation links without requiring customers to manually enter the URL.